Privacy Policy
We at SprintXpress Limited and our affiliates
(hereinafter referred to as “SprintXpress”, “we”, “us” or “our”) consider customer trust as our top priority and
take the protection of your personal information very seriously. We want you to
feel safe using our products, services and solutions (“Services”). This Privacy
Policy informs you of the way in which we collect, use, transfer, and store
your personal information when you use our Services, as well as your rights in
relation to this data.
Please read this Privacy Policy carefully prior to accessing or availing our
Services.
Definition
In this policy, the following terms shall have
the following meanings:
“Consignee” shall mean the entity (individual/
firm) who is financially responsible (the buyer) for the receipt of a shipment
from a Consignor.
“Consignor” shall mean a
person or firm (usually the seller) who avails the Services of SprintXpress to
deliver a consignment to a Consignee “Data Subject” shall
mean any individual person who can be identified, directly or indirectly, via
an identifier such as a name, an ID number, contact details, or location data. “Third Party Vendors” shall mean any individual or
organization providing services to SprintXpress on a contractual basis.
We may update SprintXpress’s Privacy Policy from
time to time. The revised and most current version of the policy will be
updated and posted on the website directly. You are advised to review this
Privacy Policy periodically for any changes. Changes to this Privacy Policy are
effective when they are posted on this page.
This Privacy Policy is meant to help you understand the following:
1.
What data do we collect?
Personal
Information
o
While using our
Services, we may ask you to provide us with certain personally identifiable
information (also known as PII or Personal Information) that can be used to
contact or identify you. Personally Identifiable Information may include, but
is not limited to:
o
Email address
o
First name and Last name
o
Phone number
o
Address, State,
Province, ZIP/Postal code, City
o
KYC Details / Documents
o
Geographical Location
o
If you provide us any
Personal Information of another Data Subject, you must ensure that you are authorized
to do so and that such person is informed about this Privacy Policy.
You can choose not to provide any Personal Information that we may request of
you, but, in general, the Personal Information we request is required in order
to provide you with access to and use of the Services, and the lack of such
information may prevent us from doing so and impact the service capability and
certain features of the Services.
2. When and how do we collect your data?
o
We provide a range of
Services including (without limitation) various delivery and logistics
solutions through innovative technology and connected tools. In order to
achieve this, we collect Personal Information and Other Information from you in
a number of ways including:
o
Directly from you, for
example when you use our website, our Services, mobile applications, or when
you contact us through phone, WhatsApp, email or chat
o
When you make an account
with us
o
When you are a recipient
or sender of goods transported by us or services provided by us
o
When you use a tracking
ID to track your package
o
When you provide us
information to verify your identity
o
Indirectly, when you
purchase products or receive packages from any of our clients with whom we have
a legally binding contract
o
When you reach out to
our customer support teams or when a support ticket is created
o
When you provide us
feedback
o
Our social media pages
o
Web forms and surveys
o
Off-site services and
events that relate to our Services
o
When you contact our
customer service
o
APIs
o
At the time of
delivering consignments
o
Other interactions with
you
3. Why do we collect your data?
We use the collected data to provide, develop
and improve the services that we offer you. Some of these purposes include
(without limitation) the following:
Provide you products and
services:
o
We use the data we
collect to:
o
provide products and
services (such as parcel transportation, warehousing, freight, reverse
logistics, cross-border and technology services)
o
monitor your usage of
our services to understand your requirements better
o
perform accounting,
auditing, invoicing, reconciliation and collection activities
o
send tracking updates
and transactional information
o
give options for
convenient or express delivery
o
provide location and
tracking features
o
provide you related and
ancillary functionalities, products, services, solutions, software and
technologies developed and offered by us in the ordinary course of our business
4. Why do we share your data and with whom?
As a rule, we do not transfer or share your
Personal Information with any third party unless we are required to do so. We
may share your Personal Information in the following ways:
o
We may disclose your
Personal Information with group companies of SprintXpress for the purposes set
out in this Privacy Policy, including:
o
for enabling them to
provide the Services;
o
for optimizing our shared
processes; and
o
for other
cross-affiliate initiatives.
Regulatory or Government
Authorities
o
We may disclose your
Personal Information in good faith belief that such action is necessary to:
o
comply with a legal
obligation;
o
comply with a request
from any government, regulatory or public authority (for example: to fulfil a
legal obligation during export of a shipment);
o
protect and defend the
rights or property of SprintXpress;
o
prevent or investigate
possible wrongdoing in connection with our Services; and
o
protect the personal
safety of users of the service or the public.
5. How long do we keep your personal data?
Please notify us of any changes to your Personal Information. We
will take reasonable steps to ensure that your Personal Information is kept
accurate and current.We will retain your Personal Information for as
long as needed to fulfill the purpose for which we collected it and for a
reasonable period thereafter to comply with audit, accounting, contractual,
technical and legal requirements, for security purposes, and/or to resolve any
future disputes. We may retain Other Information, including non-personal
information indefinitely or to the extent allowed by applicable law. Our
retention guidelines are applicable even where you have chosen to delete your
account with us.
6. How do we secure your personal data?
We take information security very seriously and maintain
reasonable administrative, technical and physical safeguards designed to
protect the personal information you provide against accidental, unlawful or unauthorized
destruction, loss, alteration, access, disclosure or use. Exceptionally, if any
Personal Information is present on the package or letter, it may be visible to
unauthorized individuals.
Application, data, infrastructure and network
security are our key focus areas where data security practices are enforced. We
also adhere to international standard certifications to complement the enforced
practices. Considering “Right to Privacy” as a fundamental right of an
individual, we have adopted various measures to protect privacy.
Our information security policies and our technical,
operational and physical security measures conform to the ISO 27001 standard.
Further, you play an important role in keeping your personal information
secure. You should not share your user name, OTP, or other security information
for your account with anyone.
7. Children
Our Services are not aimed at children (under the age of 18) and
do not provide information specifically targeting children. If you are under 18
you may use our website and our Services only with the involvement of a parent
or legal guardian. However, if you have visited our website or used our
Services, we may store your details as set out in this Privacy Policy.
8.
What are your rights as a data subjects?
Depending upon your
location and in accordance with applicable laws, you may have the right to
access what Personal Information we hold about you, or the right to have
incomplete or inaccurate data about your corrected or completed. Subject to certain
exceptions where information needs to be retained for legal, internal audit,
security & fraud prevention purposes and depending on your location, you
may also have the right to request erasure of Personal Information or the right
to restrict processing in accordance with applicable data protection laws.
Changes to this Privacy Policy
We may update SprintXpress’s Privacy Policy from time to time. The
revised and most current version of the policy will be updated and posted on
the website directly. You are advised to review this Privacy Policy
periodically for any changes. Changes to this Privacy Policy are effective when
they are posted on this page.
Contact Us
At SprintXpress, we have a dedicated Privacy Officer to address
any concerns or questions you might have about the use of your data or
generally in relation to this Privacy Policy. You can always reach out to us
at info@sprintxpresscourier.com with
your grievances or questions. You can exercise your rights in accordance with
the applicable data protection law.
Please note that info@sprintxpresscourier.com is solely
for any concerns you might have in relation to this Privacy Policy or the use
of your data by SprintXpress Limited. THIS IS NOT A CUSTOMER SUPPORT EMAIL and
any queries in relation to your packages, etc will not be responded through
this ID. For any customer complaints / queries, you can raise a ticket with our
Customer Support Desk through our website info@sprintxpresscourier.com